How to Develop a Multi-Service App: A Step-by-Step Guide?
Quick Summary :
On-demand multi-service apps are in high demand because these apps offer extreme convenience to users by providing a one-stop solution for all their needs, from grocery and food delivery to the need for handymen and repair workers. New businesses planning to develop on-demand multi-service apps need to know their key features and the step-by-step process to build high-performance multi-service apps better than their peers. Also, getting an idea of the costs, technology integrations, etc., will help develop lucrative multi-service apps that deliver better CX.
We often juggle multiple apps for various on-demand services, from food delivery and taxi services to cleaning and repairs. There is a different app for everything, which can lead to a cluttered and frustrating user experience. But what if there is a simpler, more convenient solution, an app that caters to all your needs in one place and unifies on-demand services into a single user-friendly platform? Yes, we are talking about an on-demand multi-service app. This app changes how businesses can deliver everyday services to customers.
If you are seeking to develop a better-than-competitor on-demand multi-service app, then you are in the right place. We at Apps on Demand are here to explain a detailed step-by-step process of developing a multi-service app that offers UI/UX and CX-enhancing features.
In this guide, our experts provide you with a deep understanding of the multi-service app’s essential and advanced features, costs, development process, and monetization models.
What is a Multi-Service App?
Multi-service apps are a One-Stop shop for on-demand services bringing them all to your fingertips. Need a taxi? Multi-service apps have got you covered. Craving noodles for dinner but don’t want to leave the house? Simply order through multi-service apps. If your faucet’s leaking and you need a plumber, guess what? A multi-service app can help with that, too. Imagine having almost every on-demand service at your fingertips, all accessible through one user-friendly app.
Various activities such as booking vehicle rides, food deliveries, and handymen needs. You can easily book multiple services on one single app, which will provide you with the ultimate convenience and best experience. Users receive benefits like an easy app interface, seamless booking, and review and reading features when they use the multi-service app to book multiple services on one platform.
What makes multi-service apps different from standalone service apps?
Now, you might be thinking about what sets multi-service apps apart from the rest. Well, the answer is their versatility and innovation. These apps have more services under one app, and therefore, users need not juggle through various apps for separate services. You can order food and book plumbing services with the same app. These apps are also smart and powered by state-of-the-art artificial intelligence that learns from your preferences and offers personalized service suggestions that fit your lifestyle. Whether you’re in a rush to get a taxi, craving your favorite food, or in need of a quick house cleaning, multi-service apps are there for you with convenience in just a voice command.
As a business, if you are planning to develop a multi-service on-demand app, you will need a large user base to scale multi-service apps and increase your business’s profitability. Apps like Gojek or Grab offer ride delivery payments and earn millions in revenue, all because they offer diversified services. Thus, with a significant investment in multi-service apps, you will get multiple ways to earn, such as commission fees, subscriptions, and delivery charges.
Which Industries Can You Cover With the Multi-Service App?
Thinking of developing an on-demand multi-service app but confused about what industries will be covered? The versatility of a multi-service app makes it suitable for almost every industry.
Let’s have a look;
#1 Transportation & Ride-Hailing
Urban mobility has changed dramatically because users now get fast transportation through mobile apps. The ride-hailing industry worldwide will reach US$175.73 billion in revenue by 2025, mainly because cities are becoming more populous and people are demanding convenient services and easy-to-use smartphone apps. When users access these services through a multi-service application, they become more likely to interact with the platform and generate more profits for the multi-service app admins.
#2 Food & Grocery Delivery
Online food ordering and grocery shopping have resulted in a significant growth of delivery service demand. Online grocery sales in the United States in 2029 are projected to exceed the 455 billion dollar threshold, and around 138 million shoppers currently are the customer base for online grocery purchases. So, developing the multi-service app will provide you with immense benefits in terms of expanding the market demand for food and on demand grocery delivery services, and an improved CX.
#3 Healthcare & Wellness
#4 Home Services
Research indicates that the home services sector in the U.S. is a $500 billion market and is continuously growing. The homeowners progressively seek expert help for servicing and upgrading their homes. Your multi-service app can serve this on-demand ecosystem by providing cleaning services, repair, and installation services through trusted professionals. The home maintenance and repair features of multi-delivery apps like Gojek reduce user tensions, increase service professional revenue, and shorten service delivery times.
#5 Logistics & Courier Services
The expansion of e-commerce increased the need for efficient delivery solutions as consumers demanded fast and smooth logistics services. Research indicates that the revenue of the global courier express and parcel (CEP) sector will reach $749 billion by 2031. Your application can benefit from integrated delivery services that enable smooth operations between customers and services while improving operational efficiency and satisfaction.
Types of On-Demand Multi-Service Apps for Your Business
A Multi-service app development company develops custom-made solutions for different types of on-demand multi-service applications. These are designed to address the specific requirements of various business sectors. Using the improved platform, customers will interact more frequently with the app which leads to better service outcomes.
A multi-service app will combine the power of at least two or more than two of the below-listed services:
- Super App or All-in-one App
- On-Demand Food Delivery App
- On-Demand Home Services App
- Healthcare and Telemedicine App
- On-Demand Grocery App
- E-Commerce and Shopping App
- Logistics and Courier Service App
- Entertainment and Streaming App
- Education and E-Learning App
- Real Estate App
- Fitness and Wellness App
- Automotive Services App
- Car Rental App
- Multi-delivery App
- Car Wash App
- EV Charging App
- Pet Care App
From On-Demand Food Delivery and Healthcare Services to Taxi Booking and Home Services Apps!
What is Multi-service App Development?
Multi-service app development is the process of coding and developing a full-fledged and feature-rich multi-service app. These apps are ideated, prototyped, customized, launched, and updated by multi-service app development companies. These companies have expert developers, coders, testing engineers, quality assurance experts, and an experienced team that helps businesses create a robust multi-service app.
Steps For On-Demand Multi-Service App Development
The process of developing multi-service apps requires standardized methodologies and operational procedures that ensure top-quality results.
The following steps describe how to develop a top multi-service application:
#1 Requirement Analysis and Design
The fundamental steps of multi-service app development include fulfilling business objectives, targeting specific customers, and adding custom features. The precise project plan development relies on this process which helps determine the project goals. User experience improves due to the graphical and natural interfaces that UI/UX designers provide. The app designers build simple wireframes as well as prototype screens to serve both service providers and end-users.
#2 Development
The development team implements design specifications by using modern programming frameworks to code the app creation. The service development process aims to support operations supporting large user numbers and multiple service requirements. This step also includes database integrations for efficient product catalog and user data management through MySQL, MongoDB, PostgreSQL, and Firebase, along with advanced technology integrations.
#3 Testing
The evaluation of quality assurance includes bug investigation and operating system optimization assessments for analyzing the application performance. The QA department examines the application to check its operational effectiveness and security framework and specifically evaluates user interaction with the program.
#4 Deployment and Launch
A rigorous testing procedure follows approval before deploying your app to the selected app stores, resulting in a successful application launch. The app developer team stays active to help users after the application launch to address any functional problems within the software.
#5 Maintenance and Support
An effective multi-service app development company provides continuous support and AI integration to ensure the optimization of your super app development. Their team maintains an open availability to update you on statuses and add new features whenever necessary so you can use the services without any issues.
Gain from the advantages of the growing on-demand economy!
Key Features of On-demand Multi-Service App Development
User Features
- Seamless User Registration: The process of registering on this multi-service app is quite effortless as users first create an account by using their email address, phone number, or any supported social media service.
- Personalized User Profiling: Users can create different profiles through personalized profiling, as this feature enables them to order products for their friends, family members, and colleagues as well.
- Encryption and Security: The app ensures secure data handling through OTP verification with biometric authentication and social media login.
- Multiple Address: The application lets users store and handle multiple delivery locations through its multiple address management system so they can process repeat orders rapidly.
- Intuitive User Interface: A simple interface with a user-friendly design allows users to smoothly navigate and use their application with more convenience.
- Advanced Search & Filtering: Users can perform exact searches by using smart filters (with a voice search option) to find specific services instantly.
- Multiple Payment Options: The payment interface of the app is quite smooth. Users have access to multiple payment options that include electronic wallets, UPI, credit, and debit cards, with cash on delivery as a secondary choice.
- Real-Time Order Tracking: GPS tracking on the system gives customers real-time details about delivery, and they can receive continuous delivery updates at any time.
- Push Notifications: Users can receive prompt warnings through application alerts regarding delivery information, program notifications, and marketing deals.
- Ratings & Reviews: Users can give ratings about their experiences with company products and delivery services and can also evaluate the reviews of others to make their decisions.
- AI-powered customer Support: Users benefit from customer support through real-time interactions and AI-powered chatbot assistance for all their questions.
- Order History & One-Tap Reordering: Users can view purchase records and make reorders through simple one-tap functionality.
Admin Panel Features
- User Profile Management: Admins manage user profiles within this app where they add, verify, and delete accounts to keep the app trustworthy.
- Multi-Vendor Support: The platform supports multiple vendors because it integrates different types of businesses to present their offerings under one platform.
- Security Management and Authentication Control: Administrators within the app framework have access to authentication tools that help verify user identification and delivery personnel authentication.
- Geo-Fencing Controls: This application allows administrators to establish location-based controls, enabling better operational control. Service availability and quick delivery management become streamlined due to users’ geographical locations.
- Customer Orders and Inventory Management: Real-time insights about inventories and customer orders are accessible for admins in the framework.
- Discount and Promotions Management: Administrators obtain full control to create marketing deals and regulate promotions and discount programs to enhance customer engagement.
- Customer Support: Admins gain access to a communication system that connects them to delivery executives and businesses as well as provides automated chatbot assistance.
- Risk Management: The app interface includes both fraud detection procedures and security protocols to stop unauthorized access.
Service Providers Features
- Profile Management: Service providers get the option to create their profile and update the profile including details, experience records, certifications, and available time slots.
- Service Listings and Custom Pricing: This feature allows providers to add numerous services at adjustable pricing points. They can edit features such as service length and area coverage, and extra services available.
- Real-time Job Requests: The system offers instant job requests and displays customer information to service providers. It enables service providers to either confirm or deny service bookings based on their schedule availability.
- Availability Scheduling: Service providers can set working hours, including auto-booking enablement with real-time updates to schedule areas without double-booking.
- GPS Navigation: The system includes GPS Navigation with a Route Optimization feature which provides optimized routes, navigation assistance, and travel time estimation to service destinations.
- Chat and Call In-App: Customers can have secure communication with providers using In-App Chat and Call to ensure smooth interaction.
- Earnings Management: Users can monitor their earnings and commissions, access payment records and execute commission as well as withdrawal transactions using various payment methods.
- Ratings System: Your customers can rate your services while they receive feedback, which helps you enhance service quality through their reviews.
- Performance Insights: Service providers can access Job Completion Rates and Earnings along with Customer Satisfaction as well as Performance Trend Data through the Dashboard Tool, Performance Analytics, and Insights.
- Multi-Language Support: Service providers can communicate with international clients in multiple languages.
Multi-Service App Development with Tech Integrations
Modern apps are highly personalized, have custom features, and are advanced inbuilt mechanisms that deliver next-generational UI/UX and customer experiences. For this, the integration of advanced technologies (new-age tech) is required. You can choose to integrate the below advanced technologies in your multi-service apps.
AI and ML
AI and ML technology incorporate intelligent functions like trend prediction, personalized recommendations, and task automation. In food delivery applications, AI suggests restaurants according to user preferences, whereas ML enhances delivery paths. | Augmented Reality
AR technology enables immersive experiences, allowing users to see products before buying, such as furniture in their environment, improving the shopping journey. |
Internet of Things
IoT facilitates the transfer of data between intelligent devices and multi-service applications, linking wearables with healthcare providers to enhance user experience. | Big Data Analytics
Big data analytics processes extensive datasets to identify trends and customize content. In news applications, these tools detect popular subjects and offer insights for content producers. |
Cloud Services
AWS, Google Cloud, and Azure are used for scalable infrastructure and ensure dependable app performance at peak times. | Blockchain
Use blockchain technology to enhance security in service providers, guaranteeing transparent transactions and validation of credentials. |
Cost of On-Demand Multi-Service App Development
The on-demand multi-service app development cost depends on multiple factors, resulting in changing cost levels. The final budget for multi-platform app development depends on its complexity, necessary features, selected technology framework, mobile development platforms, and support for different operating systems (iOS and Android or Hybrid). The total budget for cross-platform app development rises substantially when on-demand app developers integrate advanced technologies, including AI/ML, IoT, and blockchain, and when they implement security features and customization options.
Specific requirements from clients and selected business approaches also affect the development costs.
Complexity of App | Cost Range | Development Time | Use Case |
General App | $15000 – $25000 | 1-2 Months | Small businesses, new ventures |
Medium Complexity | $25,000 – $50,000 | 3-4 Months | Local service providers, niche or specialized platforms |
Advanced App | $50,000 – $250,000 | 5-7 months | Large-sized businesses |
Premium or Custom App | $250000- $500000+ | 8-10+ months | International companies, MNCs, multi-service providers |
Monetization Methods
- Commission-Based Model: As a revenue stream, the platform collects charges based on every transaction processed through its services platform. All service providers utilizing the app pay commissions from their earnings. Uber, TaskRabbit, and DoorDash use this platform strategy as their fundamental monetization model.
2. Subscription Model: Subscription payment plans make premium components, billing, and discounts to member-only prices for everyone and all service providers. The subscription system works through monthly or yearly periods to generate continuous income for the platform along with better user satisfaction.
3. Advertising and Sponsored Listings: Paid promotions are a popular revenue stream because service providers and businesses select to display their listings in highlighted positions within the app interface. Marketplace apps such as Google Play Store and food delivery platforms use this model as a standard practice to help businesses gain prominence and new customers.
4. Surge Pricing & Dynamic Pricing: The application adjusts its rates automatically according to how demand changes. The service cost increases automatically during times of high demand to maintain service availability and maximum revenue generation. Uber uses this monetization method to maximize its profitability.
Wrapping Up
On-demand multi-service app business models evolved from basic single-service applications through a combination of advanced technology and third-party integrations into comprehensive platforms. Internet users now enjoy completely transformed experiences because these all-in-one platforms grant immediate access to many services across different industries.
So, if you want an advanced multi-service app that serves both providers and users equally, seek professional services from a multi-service app development company. Partnering with a premium on-demand app development service provider like AppsOnDemand can be the first step towards building robust multi-service applications.
Through our expert app development solutions, we provide top services that integrate modern technologies and advanced features for diverse multi-service app platforms.
Looking to Develop a Robust, Scalable, and User-Friendly Multi-Service App?
FAQ
Begin by researching the market, followed by determining core services and selecting a powerful technology stack. Build an MVP and add real-time tracking capabilities and payment systems, which you should test extensively before launching continuous enhancement.