How to Build an On-Demand Towing or Roadside Assistance App?
Suppose you are on a trip and your car breaks down all of a sudden and you get stuck in the middle of the road. Certainly, you will feel helpless if you fail to find any road assistance close to your location. Well, this is where a towing truck solution is something that helps you get out of the troublesome situation.
The need for road assistance for vehicles has made entrepreneurs think about creating road assistance apps. A lot of start-ups know that investment in roadside assistance app development is going to pay them in the long run.
So, let us have a look at what the road assistance app is all about, how it is helpful, and the different aspects related to developing and releasing such an app for your business.
Road Assistance App – What Is This App All About?
It is an app that assists people who get stuck due to vehicle breakdown and search for nearby towing assistance or a vehicle repair at any place and any time.
The app helps people search for nearby towing service providers to seek help.
On the other hand, if you own a fleet of tow trucks or want to be part of an on-demand business model, then this is the right time to invest in on-demand roadside assistance app development to cater to the needs of your customers.
On-Demand Road Assistance App – How Does It Work?
- Users have to register to the app using their mobile number or social media account.
- Now, they can book the service they need instantly or schedule it as per their convenience.
- The service request sent by the user will be received by the truck driver
- After the truck driver accepts the request, users can track the driver and get live updates of his location.
- Next, the driver reaches the location of the users and providers the towing service.
- Now, the users make the payment for the service they avail of via cash, in-app wallet, or card.
- Now, the customers and driver can rate & reviews based on their individual experience
Market Statistics - Automobile Towing/Roadside Assistance Sector
Roadside assistance services provide on-site assistance to drivers who need to get their vehicles working again. Whether it is electric, mechanical repair, fuel delivery to towing the vehicle the services include almost everything.
With the growth in the road assistance sector, the count of vehicles aging is also rising. As per the statistics, the international roadside assistance business is expected to grow at an unbelievable rate of 3.92 percent between 2020 & 2027. By 2027 this value is expected to cross USD 30 billion.
Why Is Towing or Roadside Assistance Business Gaining Popularity?
- Due to the increase in vehicles hitting the road in the last 10 years, there is an increase in vehicle breakdowns, accidents, etc
- Also, a lot of people miss the regular servicing of their vehicles due to busy schedules. This results in minor to major issues in the overall functioning of vehicles. This in turn has added to the call for road assistance applications.
Benefits of Towing or Road Assistance Applications
Immediate Help
It becomes difficult for people stuck in unknown areas to find a mechanic for the repair. In such cases, the roadside assistance app provides a cost-effective solution to get instant help.
Cost-Effective
The application offers an estimate much before booking a service. It helps the users know how much it would cost them before they choose to move ahead.
Payment Security
You can get secure payment methods in the app that safeguards your confidential details and help you pay securely.
Service Priority
A lot of services ensure that they attend to the urgent needs of customers. Hence they prioritize the services based on the needs like battery replacement, spare keys, fuel delivery services, etc
Some Of The Popular Towing and Roadside Assistance Apps
- OnStar
- Urgent.ly
- AAA
- Waze
- Blink Roadside
- StrandD
Things To Consider for building an On-Demand Road Assistance App
Well, if you are planning to invest in on-demand app development solutions, then to build an effective towing mobile app, you should hire a trusted tow-truck app development company.
Additionally, you need to list the features you want to include in your application. This is because the features & functionalities decide the overall success and performance of your app. Some of the essential aspects that you need to consider to create a scalable towing or road assistance app are
Ensure That Customers Do Not Have To Wait For long hours
The on-demand road assistance applications must be built with a short waiting time. Certainly, the users seeking roadside assistance need fast services. So, your assistance app having the lowest waiting time directly boosts the overall customer experience and gain brand recognition.
Identify Issues and Offer Relevant Solutions
You should think from the customer’s point of view before planning for an on-demand towing app development solution. It will help you know the possible problems that your customers go through during vehicle breakdowns. Once you identify the issues you would be able to offer relevant solutions to gain happy customers.
Build easy-to-navigate App
Make sure you keep your app simple. It means the user interface should be easy and do not involve complicated procedures that customers need to follow to book your services.
What Are The Monetization Models To Consider For Your Road Assistance App?
You can choose any business model that suits you from the below-listed models :
Single Service
The model is designed to deal with domains with high demands like towing, mechanic services, etc
Multi-Service
Here you can collaborate with multiple roadside assistance service providers. It means a user can access any services they need from selected providers.
What Are the Revenue Generation Streams To Consider For Roadside Assistance Applications?
Subscription Plans
Here the app owner can offer various subscription plans to service providers and customers. They can charge a nominal fee to subscribe to different plans. Based on the subscription the users choose, the app owner can offer app features accordingly.
Commissions
It is one of the effective ways to generate income wherein the admin can charge a small commission fee for every booking that customer avails and pays for.
Featured Listing
In this strategy, the service providers are asked to pay an admin fee to get their brand listed on the app at the top. The admin can charge extra fees to list their services on the app.
Advertisement
The app owner can permit the 3rd party service suppliers to show promotional ads at a minimal charge. The fee is based on impressions, clicks, etc
Wait time fee
In case the vehicle of the user cannot be towed immediately, then service provider has to keep waiting for that duration. Here, the user can be asked to pay a minimal waiting fee. The app owner can keep some %age of the fee for themselves.
Features for your Roadside Assistance App
- Multi-Language facility
- Referrals System
- CRM Integration
- Coupon Codes
- In-App Navigation
- Analytics
- Live Tracking feature
- Share Vehicle Info
- In-App Calling & Message
- Security Compliance
Additional Features for better performance of your Roadside Assistance App
- Payment/Bill Estimation
- Subscription plans for Customers & Provider
- Cryptocurrency Payments
- Customized UI
Team Structure Required Roadside Assistance App Development
Certainly, building a scalable and feature-packed towing mobile app needs an expert development team to work on the project. Ensure that the on-demand services app development, you hire has a dedicated team that includes the following tech professionals
- Front-end & back-end developers
- Project manager
- UI/UX designers
- Android & iOS developers
- App testers & quality assurance team
How Much Would It Cost To Build On-Demand Roadside Assistance App?
To build a robust on-demand roadside assistance app, you can choose a readymade solution or build the app from scratch. If you choose to build from scratch it would cost more than the readymade solution.
The different factors that decide the cost of your roadside assistance app are-
- Platforms chosen (Android/iOS/web)
- App complexity
- Features integrated into the app
- Design
- App Maintenance
Wrapping Up
Undoubtedly, road assistance apps have made repair services and vehicle towing easy to meet the emergency needs of people stuck in the middle of the road
The increasing demand for such services has given rise to roadside assistance app development. Investing in such on-demand service app development can help you earn profits through this scalable venture. If you want to help the customers meet their towing or vehicle repair needs when stuck in unknown places, then Apps On Demand can assist you to build a scalable roadside assistance app to help your customers get immediate help with towing and vehicle repair services. Get in touch with us to discuss your app requirements and we will deliver solutions that help you make gain maximum profits from the business.